On-Hold Receiving (URO) 

Every box/pallet that arrives at a Citi Fulfillment LLC fulfillment center must have a Warehouse Receiving Order (WRO) or associated tracking number. Learn how to create and attach a WRO correctly SENDING INVENTORY TO CITI FULFILLMENT LLC. WROs are essential for our team to identify shipments and accurately receive inventory.

When incoming shipments cannot be received within our usual turnaround time due to missing/inaccurate information we will hold the receiving process and move the boxes/pallets to an on-hold receiving status. This will create an Unidentified Receiving Order (URO). Every order in On-Hold Receiving is assigned a URO Tag number.

Please note: We will dispose of any un-linked URO automatically after 90 days.

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Pricing No WRO/Return On-Hold Receiving (UROs):

• URO fee: $25 dollars for each day a URO remains unresolved. The daily fee will be calculated from 12:01 a.m. local time each day. For UROs entered into the system before April 19, you will be charged for each day after April 19 that the URO remains unresolved.
• If the quantity of any SKU (or any SKU in the box or pallet) received at our fulfillment center is either 10% greater, or at least 25 units over the expected quantity we will store those items in bin or box.

SLA: Once the WRO is linked to the URO ID, your inventory will be received within 3  business days.

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There are several reasons for an order to move to on-hold receiving status and be assigned a URO:

• Box/pallet arrives at the FC with no WRO information or associated tracking number.
• Additional items in the box/pallet that are not stated on the WRO.
• Return orders that are not properly marked (tracking ID/RMA) or contain items that are not part of the return order.
• Box/pallet arrives at the FC with the wrong barcode.
• Items marked as digital or merged are part of the WRO.
• Box has already been received (same label on multiple boxes).
• Multiple SKUs in the same box that are very similar and are not labeled.
• A box/pallet that hasn’t arrived within 28 days from the first box/pallet of the WRO will get canceled. If it arrives after 28 days it will go through an on-hold receiving process.

If your incoming freight is put on-hold receiving due to missing information. One of our warehouse representatives will reach out to the point of contact on your account.

For additional information please reach out to your account representative or email us at Support@citifulfillment.com

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