We understand and realize that in the world of shipping, damages and losses happen. Citi Fulfillment LLC offers insurance up to $100 of the total retail value of an order as a courtesy.
If you are shipping orders with a value of $100 or greater, we strongly recommend purchasing additional insurance. Citi Fulfillment LLC cannot provide refunds for values over $100 if the order is NOT insured.
To file a claim with us, please call our customer care team 773-823-1051 or email us at Claims@CitiFulfillment.com
